Some problems are impossible to detect until the watch has been completely disassembled.
Every effort is made to ensure that estimates are complete and accurate. occasionally other problems are discovered during the repair procedure that went undetected during the initial inspection of the watch. If that occurs, you will contacted with an estimate for any additional repairs that might be required to return your timepiece to best possible condition. You will always have the option to accept or decline any suggested repair. In cases where the cost of repairs significantly exceeds the value of the timepiece, the right is reserved to request a 50% deposit before doing the repair.
All timepieces are repaired on a first-come first-served basis. The turnaround time varies with the current work backlog and the time needed with each timepiece serviced. An extensive search for parts will always add significantly to the turnaround time for a repair. Shortcuts are not taken and every effort will be done to fix your timepiece correctly… and that takes time.